Where do you ship?
Rivet & Vale currently serves US delivery addresses.
Where do products ship from?
We prioritize products stocked and fulfilled from US inventory. “Ships from the US” describes the fulfillment location, not necessarily the country of manufacture.
How much is shipping?
Shipping charges are calculated at checkout based on the products in your cart, their fulfillment locations, your destination, and the available service. Items fulfilled by different partners can create separate or combined shipping charges. Review the final shipping options and total shown before you place the order. Rivet & Vale does not currently promise a universal flat rate or storewide free-shipping threshold.
When will my order arrive?
Timing varies by product, supplier, and destination. Use the estimate shown during checkout when one is available. Items in the same order may arrive in separate packages.
How do I track my order?
Tracking details are sent after fulfillment. You can also check order status from your customer account.
Can I change or cancel an order?
Contact us as quickly as possible. We will try to help, but changes are not guaranteed after fulfillment has started.
How do returns work?
Return eligibility and instructions can vary by product. Contact us before sending anything back so we can confirm the correct return path for your order.
How do you choose products?
We screen for practical usefulness, US fulfillment, value, clear product information, and manageable delivery and return risk. A listing is not a guarantee that every item is right for every customer, so check dimensions, materials, and options before ordering.